Refund policy

Billing corrections

Report a duplicate charge, incorrect amount or payment applied to the wrong account through the customer portal or at support@runintelx.com. We will review the underlying invoice and payment record.

Subscriptions

Cancellation dates, renewal notice and any refundable subscription amount are determined by the accepted order and applicable law. Cancelling a renewal does not automatically reverse a period that has already started.

Implementation and custom work

Implementation, migration, training and custom-development charges correspond to reserved capacity and completed milestones. Any refund or credit is assessed against the agreed milestone schedule and accepted deliverables.

How decisions are recorded

Approved credits and refunds are documented against the relevant invoice. The signed order takes precedence over this website summary if the two differ.

Last updated: August 2026.